Contact Our Military Dating Site Team
Whether you have a question about your account, need help with verification, or want to report a safety concern, our support team is ready. MilitaryOnlineDating is built on the same values our members live by - honor, accountability, and looking out for one another.
How to Reach Us
The fastest way to get help is by email. Our support team handles account questions, verification requests, billing, and safety reports for members across all five U.S. branches. We do not use a contact form - just message us directly and a real person will follow up.
General Support
Questions about your account, profile, photos, or how our military dating site works? Email [email protected] and we will help you sort it out.
Safety & Trust
Report a suspicious profile, scam, or safety concern to [email protected]. Every report is reviewed by our trust team.
Billing & Membership
For upgrades, receipts, or subscription changes, reach [email protected]. Free accounts never need to contact billing.
Privacy Requests
Exercise your data rights or ask about OPSEC-aware privacy at [email protected], in line with our Privacy Policy.
Support Hours and Response Times
Our support team operates on U.S. Eastern Time and answers messages every day of the week. We know service members work irregular hours and that deployment schedules do not follow a nine-to-five clock, so we monitor safety reports around the clock even outside standard hours.
Standard Support Hours (ET)
- Monday - Friday: 8:00 AM - 8:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 10:00 AM - 4:00 PM
- Safety & scam reports: Monitored 24/7
General account and billing questions are typically answered within one business day. During busy periods, replies may take a little longer, but we prioritize urgent safety issues ahead of everything else so vulnerable members are protected first.
Our Safety Response Commitment
Accountability matters to the military community, so we hold ourselves to clear response times. When you report a profile or raise a concern, you should know exactly what to expect - and by when.
What we commit to
We review every reported profile within 24 hours and respond to safety concerns within 48 hours. Age verification is treated as critical, since some service members are younger than 21, and we act quickly on anything that puts a member at risk. Read our full military dating safety tips to protect yourself while you connect.
If a report involves a suspected romance scam or impersonation of a service member, we may ask for additional detail so our trust team can act. You can also report scams directly to the FTC and the FBI Internet Crime Complaint Center (IC3) - our safety guide explains how.
Helpful Resources
Many questions are answered faster in our guides. Check these resources first - you may find exactly what you need without waiting for a reply.
Safety Tips
Spot military romance scammers, verify a real service member, and stay safe while dating online.
Read Safety Tips →
Homepage FAQ
Common questions about verified profiles, free registration, and how our military dating site works.
Browse the FAQ →
About Us
Learn our mission, our values, and how we verify members to keep the community trustworthy.
Meet the Team →